Terms and Conditions

For our Giveaway Terms and Conditions, please click here  Facebook_Giveaway_v1.docx

Booking Terms and Conditions

A contract between us and those named in the booking form will come into existence when we receive your completed Booking Form and Initial Deposit payment. We will accept your booking by issuing a confirmation of booking for the holiday dates shown in the Rental Agreement.  The contract binds you and all the members of your party.  As Lead Booker, it is your responsibility to ensure that all members of your party accept the terms of the contract set out in these Terms and Conditions of booking.  Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.

Bookings are not accepted from persons under twenty five years of age.

We reserve the right to refuse a booking without giving any reason.

Paying for your booking

You will be required to pay a non-refundable Initial Deposit of 25% of the rental, to secure your dates. The Initial Deposit is only refundable if you cancel your booking within 7 days of receiving our written confirmation of your booking.

The remaining balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. If the balance is not received by the due date (you will be sent a reminder) then your holiday will be treated as a cancellation and you will remain liable to pay the balance.

Bookings made less than 4 weeks before your arrival date must be accompanied by the full amount of the rental.

If you cancel or amend your booking

All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 4 weeks before it is due to start then you will forfeit the Initial Deposit.  If you cancel less than 4 weeks prior to the holiday then we reserve the right to retain the full amount of the rental (including the Initial Deposit).  However, if the property can be re-let for the holiday dates shown in the rental agreement, you will receive a refund.  The amount of refund will be based on the amount achieved for resale of the rental period.

We strongly recommend that you take out comprehensive travel insurance. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or change to your booking and, if it is necessary to cancel your booking, we will refund any money you have paid to us. Refunds for cancellations will not apply for situations that are outside our control such as travel restrictions or government regulation.

Your obligations

The number of persons using the accommodation at any time must not exceed 7 and only those people listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Check-in is normally 3pm unless otherwise agreed and guests are required to check out by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

You should not adjust the boiler control settings or turn it off without permission. At the discretion of the owner, a call out charge may be levied to resolve control re-adjustments that have not been reported to the owner prior to leaving.

Pets or smoking anywhere in the premises will result in immediate termination of occupancy. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at your expense.

The facilities and accommodation must be treated with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation or if you have an accident, please let us know immediately so that we can take the appropriate action.  If there have been any breakages during your stay, we would be grateful if you could advise us before you leave so that these can be repaired or replenished for future guests.  The accommodation will be inspected at the end of the holiday.

You are requested to return all keys at the end of your stay. If you fail to do so or lose them, then you will be charged the cost of replacement.  If you take keys with you by mistake they must be posted back to us within 3 days or you will be charged for replacement.

Under no circumstance can you re-let or sublet the property, even free of charge.

The internet connection is available at no extra cost subject to technical availability and it must not be used for any unlawful purpose.

Children must be supervised appropriately, particular care should be taken on the balcony areas on the first and second floors, and the ground floor patio area.

We reserve the right to terminate a holiday without compensation if any of your obligations are breached or where the unreasonable behaviour of the persons named on the booking form or their guests may impair the enjoyment, comfort or health of others.

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Damage/Good Housekeeping Deposit

We charge a refundable damage/good housekeeping deposit of £150, this is due 4 weeks before commencement of your holiday, at the same time as the balance.  In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.  This will cover any significant damage, you will not be charged for any minor damages (it is still important to notify us of any minor damages, so we can rectify/replace timely).  The deposit will normally be returned within 48 hours of the end of your holiday less the cost of any significant damage/breakages or additional cleaning costs if the property is left in an unacceptable condition.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday.  If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.  It is essential that you contact us immediately so that any problems can be speedily resolved.

Issued 17/12/2021